Purchase Instructions
1. Place your order
By selecting a product in our online store, you are creating a purchase order. This allows us to begin the process of creating your unique piece.
2. Production time
Once your order has been confirmed, we estimate a production time of 10 business days. During this period, our artists work diligently to create your piece according to the highest quality standards.
3. Shipping and delivery
After your piece is ready, we will proceed with shipping. Delivery times vary depending on your geographic location and the shipping method selected. We will send you a tracking number so you can monitor the progress of your delivery.
4. Custom orders
If you require a specific size or would like a custom piece, please contact us before placing your order. We will be happy to discuss your requirements and create something to suit your needs.
5. Returns and exchanges policy
In case there is any problem with your order, please contact us within the first 7 days after receiving your product. We will be happy to assist you with any exchange or return, in accordance with our return policy.
6. Customer support
For any questions or additional assistance, please feel free to contact our customer service team. We are here to help you every step of the way through the purchasing process.
